Hawaii Travel Updates Related to COVID-19 (coronavirus) by Love Hawaii Villas

This page will be periodically updated with new information. Note the date stamps for recent updates. (latest updates were made to this page on Mar. 24, 2020 at 12pm Hawaii Time; 3pm PST; 6pm EST) – REFRESH your browser to see the latest updates. Things are changing on a daily basis so we will add more content here, as appropriate. See the links and information below. Mahalo. 

At Love Hawaii Villas, the health and safety of our Guests, Owners and Team members is of utmost importance to us. As we continue to monitor the status of the coronavirus (COVID-19) concerns, both locally in Hawaii, and throughout the world, we would like to provide some information and helpful resources, particularly for Guests and Owners with existing reservations, or those who are considering future travel in 2020-2021.

RECENT NEWS Updates (see sections below for more details)

  • 2020.03.23: Governor of Hawaii, David Ige, issues a mandatory state-wide “stay at home” order effective 12:01 AM Wed. Mar. 25 through Apr. 30. Click HERE for more details.
  • 2020.03.24: Total coronavirus cases in Hawaii: 90
  • 2020.03.21: Hawaii’s Governor, David Ige, institutes mandatory 14-day quarantine for all incoming visitors and returning residents. Goes into effect Thursday Mar. 26, 2020 at 12:01 AM Hawaii Time. CLICK HERE for more or review details below.
  • 2020.03.21: The Ko Olina Resort announces closures occurring starting Tues. Mar., 24, 2020 for some resort properties and areas of the resort. See below for more details.

We Continue to Daily Monitor Updates Related to COVID-19

We ask that we all maintain patience, professionalism and understanding as everyone is affected by this: Guests, Owners, Property Managers, Vendors, Local Businesses, Airlines, Hotels, Restaurants, Shopping Centers, Sporting Events and Venues, Concerts, Business Conferences, Religious and Political organizations, Airports and the list goes on and on.

In years gone by, we may have had up to 5-10 cancellations in an ENTIRE YEAR, across our whole portfolio. In the past two weeks, we have received approximately 80 cancellation requests, primarily for bookings in March and April 2020.

Our thoughts and prayers are with all people throughout the world at this time, as everyone works on adapting to the new norm for the time being.

Please refer to the information below related to Terms and Conditions on reservations and our process for handling cancellation requests. Cancellation policies apply and any deviation from the Terms and Conditions of a booking would need to be approved by the property Owner. Mahalo.

Local Updates That May Impact Guests and Owners of Properties We Manage (in Ko Olina and Kailua)


2020.03.23 (2:45pm): Governor of Hawaii, David Ige, issues a mandatory state-wide “stay at home” order effective 12:01 AM Wed. Mar. 25 through Apr. 30. Click HERE for more details.

  • The stay at home order only allows for “essential” business activities to take place
  • There is allowance for exercise, essential shopping needs and medical care, but otherwise residents in Hawaii are expected to remain at home until April 30th

2020.03.23: In this Open Letter to the governmental leadership in Hawaii, “The Hawaiian Healthcare Provider Community” calls on officials throughout the State to take immediate and decisive action to help stop the spread of coronavirus throughout the State. The 2-page letter underscores the importance of taking quick action to slow the spread of the illness and to make the necessary plans to better protect the medical community that is on the front lines of treating those who become infected with the illness. Read the full letter here.

2020.03.21 (3pm): Effective Thursday March 26, 2020 at 12:01 AM, Hawaii’s Governor, David Ige, instituted a mandatory 14-day quarantine for all incoming visitors and returning residents. The Governor made it clear that we are facing something that “has never happened before” and that we (officials in Hawaii) “don’t want travelers to come at this time”. CLICK HERE for the news coverage and see the key bullet points below:

  • The rule would not apply to any of the visitors already in Hawaii.
  • If visitors were staying for LESS than 14-days, they would be expected to quarantine for the time they are in Hawaii and could leave as planned, according to some comments during the Q & A session of the press conference.
  • Visitors would be responsible for any costs associated with quarantine.
  • Those who break quarantine would face a $5,000 fine and a year in jail. However, Brig. Gen. Kenneth Hara, the state’s adjutant general, acknowledged “we think it’s going to be very difficult to enforce this.”
  • The mandate would not apply to emergency responders and other essential workers, including those who are responding to the coronavirus pandemic. It would also not apply to flight crews.
  • Residents returning to Hawaii would quarantine in their homes.
  • There was no determination yet made as to how long this mandate would remain in effect.

2020.03.21 (12pm) – Effective Tuesday March 24, 2020, The Ko Olina Resort to Close Various Areas / Properties Within the Resort. See the official update HERE. Please note that we are in contact with the management teams at Beach Villas at Ko Olina and other Ko Olina communities to determine what other implications this may have. It is our current understanding as of the afternoon of March 21, 2020 that Guests may still come and go from the Resort and stay at the resort property where they have a reservation.

Management at the Beach Villas at Ko Olina has stated on March 21 that Guests and Owners will still have full access into and out of Ko Olina. Should anyone be questioned at the gate registered Guests and Owners would simply state that they are staying at the beach Villas at Ko Olina (or other Ko Olina Resort property, as applicable).

No indication has been given at this point in time related to HOW LONG this Resort closure would take place. It is safe to assume that it could be for at least two weeks (14-days), but possibly longer, to coincide with the Apr. 30 “stay-at-home” order byt the Governor. As updates are made available, they will be added to this page.


2020.03.21 – The management team at Beach Villas at Ko Olina, employed by the Homeowner’s Association, has been keeping us updated on their plans and precautions to keep the Beach Villas as safe as possible for any Owners and Guests on property. Please download and refer to their latest Mar. 21, 2020 version of the Beach Villas at Ko Olina COVID-19 Rish Management Recommendations guide (click here). It is a comprehensive resource that is very helpful and informative. Mahalo to the Beach Villas management team for working hard on this document!


2020.03.21 – Apparently to beach use, but you can exercise along the waters edge, go into the water, but no setting up towels, chairs or anything of the kind, as shown on this Facebook image post HERE. Police on 4-wheelers are enforcing / educating on those rules. Follow the MY KAILUA page on Facebook for the latest on Kailua happenings. More information coming soon as we receive it.

Frequently Asked Questions

(Updated March 24, 2020)

  • According to the World Health Organization, here are some key prevention measures:
    • Washing your hands with soap and water regularly, and using hand sanitizer
    • Covering your nose and mouth when sneezing with a tissue
    • Avoiding contact with people who are unwell
    • Not touching face, nose, and mouth when hands are not clean
    • Minimizing physical contacts such as handshakes and hugs
    • Opening windows to allow air circulation
    • Disinfect frequently used items such as cellphones and laptops
  • Yes, absolutely! One of the great things about our Team is that we are the only property management Company in the Ko Olina Resort, that we are aware of, that employs all of our own Housekeepers, thereby allowing us full control and insight into the cleaning and housekeeping side of things.
  • We already had a detailed and thorough cleaning process prior to the COVID-19 concerns. In addition, we are now taking the necessary steps between each Guest to properly sanitize and disinfect surfaces, door handles, light switches, appliance handles and buttons and remotes.
  • Additionally, our Team members have been advised to follow the CDC’s best practices, to wash their hands frequently with antibacterial soap and not to come into work if they are not feeling well.
  • Due to quarantine measures and a stay-at-home order by the Governor, most March and April 2020 Guests have chosen to cancel their reservations.
  • Yes, we are aware of the communications from Airbnb and Vrbo. We respect those company’s perspectives to be in communication with their client lists to keep everyone as informed as possible during this difficult time.
  • However, it is also important for Guests to understand that, as the designated property manager for private property owners, Love Hawaii Villas has a responsibility to consult with the individual property Owners to determine how best to respond to cancellation requests from Guests with non-refundable bookings. It is an Owner’s decision how non-refundable reservations are to be handled. The Property Owner dictates how existing booking contracts and terms and conditions are to be honored, or modified in any way, at the Owner’s discretion.
  • Our team at Love Hawaii Villas helps to document and communicate anything related to a booking cancellation with both the Guest and the Property Owner.
  • NOTE: Any reference to Airbnb & Vrbo would only be applicable to Guests that booked via those online platforms. 
  • Cancellation policies will vary slightly based on the SOURCE of your booking, be it direct with Love Hawaii Villas over the phone, on our website, or through a 3rd party online travel agency (OTA) like Vrbo, Airbnb, HomeAway, TripAdvisor, Booking.com, Expedia, etc.
  • For Guests that have booked direct with us by phone or on our website, you may refer to our online reference of the Terms and Conditions agreed to at the time of booking, here (see Section 4 on that page for details about the Cancellation Policy).
  • The Cancellation Policy has different implications depending on “WHEN” a reservation is cancelled, and also whether or not we are able to re-book the dates that have been canceled.
  • Once a reservation is paid in full it is typically considered a non-refundable booking. Guests can choose to cancel anytime, but if the reservation is in a “non-refundable” status then the Guest would not be eligible for any refunds.
  • If Guests had protected their reservation with a form of travel insurance then they would have protections in place based on the terms of the policy coverage.
  • Guests need to understand the Love Hawaii Villas does not have the authority to alter the cancellation policies as they stand on existing bookings, nor to approve any moving of dates or partial refunds on non-refundable reservations. Only the property Owner(s) can approve a deviation from the terms and conditions of a reservation.
  • It is important for Guests to understand that “moving” a reservation to a future date is considered a “cancellation” and “re-booking”. As such, any such change will require Owner approval.
  • Love Hawaii Villas has contracts with the property Owners and are required to uphold the cancellation policies and any variance to those policies would require Owner approval.
  • Love Hawaii Villas, as the Property Manager, does not have the authority to approve any changes in dates or refunds to reservations. All such approvals, if any, must come from the property Owner. Most Owners feel that the cancellation policies are in place for a reason and, as such, may not be open to approving any refunds or deferring of travel dates to another time.
  • Since reservations are often secured many months in advance of arrival, the property being rented has been taken “off the market”, out of the rental pool for those dates, as soon as a Guest commits to book it. The Owner of the property is made aware of the booking and is anticipating the rental revenue from that booking to help offset their numerous property ownership expenses.
  • If a Guest recently booked (within the last 24-48 hours) it is often easier to move the dates, as the impact on the availability calendar was very recent and not as damaging as blocking specific dates for many months, only to change the travel dates last minute, leaving the property owner exposed to a significant loss on their property.
  • Guests can refer to the Terms and Conditions for more details.
  • Travel insurance is available for purchase on any reservation with Love Hawaii Villas, but is typically not available on any booking that has already been paid in full and is in a “non-refundable” status.
  • Unfortunately, most Guests declined such coverage / or elected not to add it to their reservation at the time of booking.
  • In some cases Travel Insurance may be added to a Trip even after it has already been booked, but limitations do apply. Our experience has been that with the current situation with the Coronavirus outbreak, it will not be an option for Guests to add travel insurance after the fact and have a cancellation covered. Insurance should be added at the time of booking.
  • Any NEW bookings are eligible to have Travel Insurance added and we strongly suggest that all Guests purchase travel insurance on all planned travel to mitigate any unforeseen circumstances. Guests are responsible to read the policies to understand the terms and conditions of such coverage.
  • Note that a policy cannot be added after a final payment is due and must be purchased at the time of booking if the reservation is less than 45 days until arrival.  Many online travel agency (OTA) bookings (like Airbnb, Expedia, Booking.com) may not be eligible for travel insurance purchases through Love Hawaii Villas as they typically offer such insurance directly to Guests that book via those platforms.
  • Guests are welcome to look into their own travel insurance options as well and can reach out directly to any travel insurance company specializing in the vacation rental industry (Red Sky, CSA, Rental Guardian, etc).
  • Standard travel insurance would NOT cover a reservation cancellation that was made due to “fear of travel” or “not wanting to travel”. Only travel interruption due to flight cancellations, legitimate sickness of someone in the party and doctor note to validate such sickness, and/or State of Emergency proclamations WITH travel restrictions, will typically be acceptable to travel insurance companies. Guests would need to confirm with the travel insurance company what is covered and what is not.
  • YES, there is such an insurance option, but we are not yet setup to sell this type of policy.
  • Guests can contact travel insurance companies, such as Red Sky Travel Insurance or other providers (CSA, Rental Guardian), to see if it is available as an add-on to their reservation.
  • Please note that all travel insurance companies are currently being bombarded with requests for information and pricing, as you can imagine. Be patient with them as they work to respond to the excessive demand for their insurance products.
  • CFAR policies will come at a higher cost than traditional travel insurance and will also have some other limitations so please contact the policy providers for complete details.
  • Guests can preview a description of the coverage of such a policy here , as provided by Red Sky Travel Insurance.

Are there any other links or resources that you can share?

If you are aware of any other online resources that you think should be shared with Love Hawaii Villas Guests, please let us know by using the Contact Form at the bottom of this page.

  • We are in the process of reviewing all policies to determine what can be updated for reservations booked in the future.
  • We always strive to be proactive and we recognize that the global travel landscape and Traveler preferences are going to be impacted by our collective experience of going through this COVID-19 ordeal. As such, we want to make sure our policies can be as fair as possible for all parties involved, giving our Guests enhanced flexibility while also protecting our property Owner’s financial interests.
  • The Ownership and Management Team at Love Hawaii Villas is currently in the process of reviewing all current terms and conditions to determine what changes to existing cancellation policies may be able to be added for future bookings, with a goal of making the cancellation policy more flexible for Guests.
  • We believe that the travel industry will recover and many Guests will look forward to making travel plans to Hawaii and we will appreciate the opportunity to continue working with Travelers from all over the world to help provide excellent Hawaii vacation rental accommodations for those travel plans.
  • Our updated policies will be reflected in the Terms and Conditions on our website once they are finalized.
  • Please keep in mind that the Terms and Conditions of management companies are typically overridden by policies of OTAs (online travel agencies) when you choose to book through an OTA. Due to that and the adding of service fees to OTA bookings, we recommend that all Guests BOOK DIRECT through property managers or property owners when booking vacation rentals. “Book Direct and Save” is a common theme heard from vacation rental Owners and Managers across the globe!
  • Guests can contact our Director of Reservations, Amber Schoneberg, at Stay@LoveHawaiiVillas.com or by phone at 844-577-8800 Ext. 1 to make a future reservation. Guests can also book online 24/7 on our website at www.LoveHawaiiVillas.com.

Let’s focus on what matters most: our families and loved ones…

As difficult as all of this is and will be to go through, our sincere hope is that families across the world will use this extra time together to improve relationships, to connect with loved ones on a deeper level, to reach out to those near and far, to express love and concern and to re-connect in a meaningful way. As much of the “busy-ness” our lives gets simplified for the time being, let us strive to find what silver linings in the clouds of fear and uncertainty that seem to have cast their shadow across the world. There is always hope to be found and faith in a brighter day to come.

One of our favorite verses of Scripture for troubling times is:
“For God hath not given us the spirit of fear, but of POWER and of LOVE and of a SOUND MIND.” (emphasis added) – 2 Timothy 1:7

Our thoughts and prayers continue to be with ALL PEOPLE at this trying time and we are hoping for the best possible outcome for all involved. No one can predict a timeline for effectively getting life back to “normal”, but we are optimistic that the future is still bright and that we will get through this and become stronger as a result.

Any questions or feedback not addressed on this page? 

  • If so, use the contact form below to reach out to us. Mahalo!

The information and resources on this page were compiled by Munro Murdock, Broker/Owner, Love Hawaii Villas & Love Hawaii Realty | Kapolei, Hawaii. Any messages sent through the Contact Form below will also automatically be delivered to Munro’s email inbox. 

Contact Love Hawaii Villas